Since 10 April, our colleague Magda Janczewska has been the coordinator of the Helpline for refugees. Every day, from 8:00 a.m. to 10:00 p.m. (i.e. 14 hours a day), our wonderful volunteers help the people who are in the process of relocating from Ukraine and have asked for help from the Foundation.
Currently, seven volunteers (and we’re looking for more!) 7 days a week handle about 50 incoming calls and make 90 outgoing calls per day – and these numbers continue to grow. Volunteers answer questions about departure dates and directions, getting to the departure point, how to register for the relocation program, where and when to wait until departure, about vaccinations and COVID tests, and clear up many more concerns. And this is just the tip of the iceberg.
- I am working with Warsaw’s East Railway Station, where our service point for people wishing to leave Poland is located, trying to improve the delivery of information in our database and the way it is described so that consultants can immediately use the information at the level of the accepted call – explains Magda Janczewska, who also systematises and develops to some extent the work of volunteers, modifies and helps to improve the database, and in recent days co-organised a new service point for refugees in the centre at Modlińska Street. – Thanks to the hotline, the refugees’ sense of security has increased and their feelings of fear and insecurity have been alleviated. There has also been a significant reduction in the number of people who give up at the last moment or change their minds about their destination,” she notes.
If you would like to support our volunteer work, please contact Magda: [email protected]